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Privacy Policy
Last updated: April 29, 2026
KaoJai.ai, operated by OK Production Co., Ltd., respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, with whom we may share it, and the safeguards we apply.
Information We Collect
- Information you provide directly, such as your name, email address, and any details you choose to share.
- Information collected automatically, including usage data, cookies, and log files.
- If you connect LINE, Facebook, Instagram, Shopee, Lazada, or TikTok, we collect only the data and permissions you explicitly authorize from each platform.
How We Use Information
We use collected information to:
- Operate, maintain, and improve KaoJai.ai.
- Communicate with you regarding services, updates, or support.
- Comply with legal and regulatory obligations.
- Provide integrations you request, including LINE, Facebook, Instagram, Shopee, Lazada, and TikTok, strictly within the access scope you authorize.
We do not sell your personal information.
Sharing and Disclosure
We may share your information only in the following circumstances:
- With service providers and subprocessors that help us operate KaoJai.ai (such as cloud hosting, analytics, and email providers).
- With LINE, Facebook, Instagram, Shopee, Lazada, and TikTok services, but only as authorized by you when you connect your accounts.
- As required by law, regulation, or valid legal process.
We do not share user data received from LINE, Facebook, Instagram, Shopee, Lazada, or TikTok with any third parties for marketing or advertising purposes.
Data Protection and Security
This section describes how KaoJai.ai complies with Data Protection Policy (DPP) requirements and applies industry-standard security measures to protect your data, including:
- Encryption of data in transit (HTTPS/TLS) and at rest.
- Restricted access controls, ensuring only authorized staff can access sensitive data.
- Regular monitoring and auditing of our systems for vulnerabilities.
Sensitive user data from connected platforms (including LINE, Facebook, Instagram, Shopee, Lazada, and TikTok), such as access tokens, is stored securely, used only to provide KaoJai.ai services, and never transferred to unauthorized parties.
Connected Platform Data
Our DPP controls apply to personal data, customer conversation data, business content, access tokens, profile identifiers, and other data we receive when a user connects KaoJai.ai to LINE, Facebook, Instagram, Shopee, Lazada, TikTok. For Facebook and Instagram integrations, this includes data received through Meta APIs and permissions granted to our app.
We collect and process connected platform data only to provide the services requested by the customer, including unified inbox, customer support workflows, chatbot automation, analytics, and account administration.
- We request only permissions needed for the enabled feature.
- We do not sell personal data or connected platform data.
- We do not share connected platform data with third parties for advertising, marketing, data brokerage, or profiling.
- We do not use connected platform data to make eligibility decisions for employment, housing, credit, insurance, healthcare, education, or other restricted decision-making purposes.
- We do not use connected platform data to train general-purpose AI models outside the customer workspace.
Service Providers and Subprocessors
We may use service providers for cloud hosting, storage, analytics, email, security, and support operations. These providers may process data only to deliver services to KaoJai.ai, must keep data confidential, and must apply appropriate security safeguards. We do not permit service providers to use connected platform data for their own marketing or advertising purposes.
Retention and Deletion
We retain personal data and connected platform data only for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements. Customers can disconnect platform integrations at any time. After a verified deletion request, we delete personal data from active systems within 30 days unless retention is legally required. Backup copies are removed on the normal backup lifecycle.
Incident Response
If we identify unauthorized access, disclosure, alteration, or loss of personal data, we investigate promptly, contain the issue, remediate the cause, and notify affected customers, platforms, or regulators when required by applicable law or platform policy.
Your Rights
You have the right to access, correct, or delete your personal information. You may also revoke access to your LINE, Facebook, Instagram, Shopee, Lazada, or TikTok account at any time through your account settings on the respective platforms.
For privacy questions or requests, contact OK Production Co., Ltd. at support@kaojai.ai.