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Free
Free Forever
Perfect for testing the platform
- Unlimited channels*1 Shopee account
- 50 AI-resolved cases included
- Maximum 1 user
- 1 month data retention
- Live Chat Widget 💬
- Email support
Choose the right plan for your team
Start free and upgrade as you grow
* Special pricing is available only to customers who pay for their plan within 2026.
Use of the service is subject to the Terms and Conditions including the Privacy Policy
Add-ons
Give your team room to grow and do more with your chat data
Additional user
Add 1 user seat
฿299
/user/month
Chat Data Management
All 3 benefits in one add-on
฿99
/month
Keep chats for 1 year
Extended from 6 months
Export chats
Receive your file in 3–7 days
Forward messages in real time
Requires your own Webhook API Server
AI-resolved case pack
Add 1,000 AI-resolved cases.
฿1,500
/1,000 cases
Compare features across plans
See what each plan includes before you choose.
| Feature | FreeFree Forever | Starter฿590 /month | Pro฿2,590 /month | EnterpriseContact us |
|---|---|---|---|---|
| Channels | ||||
| Supported channels |  /128x128/resources/web/social-logo/whatsapp-app.png){kind=logo} /256x256/resources/web/social-logo/facebook-app.png){kind=logo}   /128x128/resources/web/social-logo/tiktok-shop-app.png){kind=logo}   | |||
| Channel limit | Unlimited connected accounts*Shopee is limited to 1 account on the Free plan. | Unlimited connected accounts*For normal use, under our fair use policy | ||
| Team & AI | ||||
| Team seats | 1 user | 5 users | 10 users | Unlimited users |
| AI-resolved cases | 50 included | 200 included | 500 included | Contact us |
| Beyond the included allowance: ฿2 per AI-resolved case. | ||||
| MCP request limit | Not included | Up to 500 requests/month | Up to 2,000 requests/month | Custom limit |
| Customize AI Sidekick | Not included | Included | Included | Included |
| Name your AI Sidekick | Not included | Not included | Included | Included |
| Knowledge base | ||||
| Knowledge bases | 3 | Unlimited | Unlimited | Unlimited |
| Products (SKUs) | 50 | 2,000 | 10,000 | Unlimited |
| Additional features | ||||
| Data retention | 1 month | 6 months | 1 year | Configurable |
| Monthly order limit | Up to 300 orders/month | Up to 10,000 orders/month | Up to 50,000 orders/month | Custom rate limits |
| Live Chat Widget | Included | Included | Included | Included |
| Priority support | Not included | Not included | Included | Included |
| Ads | Occasional | None | None | None |
| White-label solution | Not included | Not included | Not included | Included |
Swipe sideways to see every plan.
*Use of the service is subject to the Terms and Conditions including the Privacy Policy